Trained on your site

A chat agent that answers from your own pages

It learns your product pages, policies and FAQs, shows the page behind every answer, and retrains when your site changes.

Get your chat agent

Setup $900, then $299 a month.

Returns

Shipping

Sizing

Care guide

Training

0 of 4 pages learned

Fern & Fold help

Learning your pages...

Ask about orders, returns, sizes...

Example: Fern & Fold, a made-up linen shop

It knows what your site says

  • It learns your whole site

    Product pages, policies, FAQs and your about and contact pages. Send us anything that lives off the site, like a price list, and it learns that too.

  • Every answer names its page

    Each reply carries a small chip with the page it came from, so you and your customer can check it. If no page covers the question, it gets a person.

  • It retrains when the site changes

    Change a price or a returns window and the agent picks up the new version. Old answers stop showing up.

Fern & Fold (example)

Trained on 0 pages

  • Product pages36
  • Policies4
  • FAQ page1
  • Care guide1

Shipping policy changed. Retrained on the new version.

How it learns your site

The $900 setup covers the first two steps. The third runs for as long as you have the agent.

  1. 1

    Send us your website address

    Add any files that are not on the site. We read every page: products, policies, FAQs.

  2. 2

    We train it and test it

    We ask it the questions your customers ask and check each answer against its page. Topics your pages do not cover go to a person.

  3. 3

    It keeps up with your site

    When a page changes, the agent retrains on the new version. We also read through its answers in the monthly review.

Every answer shows its page

Here is a short chat on the Fern & Fold example site. Two answers come straight from its pages. The third question isn't covered anywhere, so the agent says so and brings in a person.

  • From: pagethe page the answer came from
  • Handed offno page covers it, so a person takes over

Fern & Fold help

Example chat, sample linen shop

Can the linen duvet cover go in the washing machine?
Yes. Wash it cold on a gentle cycle and tumble dry low. It gets a little softer with each wash.
From: Care guide
And if the color looks different at home, can I send it back?
You can, within 30 days. Start the return from your order page and we email you a free label.
From: Returns policy
Could you embroider our initials on the pillowcases?
I don't have that, let me get a person. Sam from the team will reply to you by email today.
Handed to Sam, with the full chat
Ask about orders, returns, sizes...

Questions about training

Something else? Email hello@helpdock.com and a person will answer.

Your public site: product pages, policies, FAQs, and your about and contact pages. You can also send files that are not on the site, like a price list. Tell us about any page you want left out and we leave it out.

Let tonight's questions get answered tonight

Ask the demo bot a few things, then tell us about your website. Setup is $900, then $299 a month.

Woman wearing glasses smiles at her smartphone

11:52 pm

Your order left this morning. The tracking link is in your shipping email, and it should arrive Thursday.

From: Orders and delivery FAQ
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