Nights, weekends, holidaysAlways-on chat
Your website keeps answering after you close
The chat agent replies to visitors in seconds at 10 pm, 2 am or on a public holiday. It points them to the right product or service, and takes the name and email of anyone ready to buy or book.
Setup $900, then $299 a month.
Evening, shop closed
9:40 pm
Fern & Fold help
Online now, answers in seconds
Example: Fern & Fold, a made-up linen shop
Your chat stays open all week
Most of your week happens outside opening hours. The chat agent covers all of it.
A reply in seconds, at any hour
Visitors get an answer while they are still on the page, whether it is 3 pm on a Tuesday or 3 am on Christmas.
Help choosing the right thing
It asks what they need and links the product or service page that fits, using your own site.
Ready buyers saved for you
When someone wants a quote or a booking, it takes their name and email and sends them straight to your inbox.
Who answers your website
A shop open 9 am to 6 pm on weekdays, shown over one week
What happens after closing time
Nobody on your side has to be awake for any of it.
- New chat, 11:26 pm1
A visitor asks a question
Late at night, on a Sunday, on a bank holiday. The chat agent reads it straight away.
- From: Services and prices2
It answers from your pages
Products, services, prices, delivery, hours. It replies in seconds and links the page that fits what they asked.
- Lead sent to your inbox3
Ready to buy or book? It saves the lead
It asks for a name and email, notes what they want, and emails it to you. Anything it can’t handle goes to a person with the full chat.
Open up to a list of people ready to buy
Here is what one Friday night could look like for Fern & Fold, our made-up linen shop. Most questions were settled before anyone woke up. Three people left their details, and one damaged parcel went to a person.
You start the day by replying to the leads, with each chat there to read.
While you were closed
Fern & Fold, Fri 6 pm to Sat 9 am
0
Chats answered
0
Questions resolved
0
Leads captured
0
Handed to a person
New leads
- D10:52 pm
Daniel
Napkins for a café, about 60 pieces
- M1:15 am
Maya
Quote for 4 made-to-measure curtains
- P7:41 am
Priya
Table linen for a wedding in June
Questions about after-hours chat
Something else? Email hello@helpdock.com and a person will answer.
Yes. It runs around the clock, weekends and public holidays included, and replies within a few seconds. Nobody on your side needs to be online.
Let tonight's questions get answered tonight
Ask the demo bot a few things, then tell us about your website. Setup is $900, then $299 a month.
11:52 pm
Your order left this morning. The tracking link is in your shipping email, and it should arrive Thursday.
From: Orders and delivery FAQ