Monthly careHow it works

Your chat agent gets better every month

We read its conversations, add answers to the questions it couldn't handle, update it when your prices or policies change, and send you a short report.

Get your chat agent

Included in the $299 monthly plan. No extra fee.

Monthly report

October at Fern & Fold

Example

Answered without a person

81%

Questions it couldn't answer

4 open

  • Do you gift wrap?No answer yet
  • Can I edit my address?No answer yet
  • Can linen go in the dryer?No answer yet
  • Do you sell to hotels?No answer yet
Emailed to you on November 1

What we do each month

  • We read the conversations

    Every month we go through what visitors asked and pick out the questions your agent couldn’t answer.

  • We add the missing answers

    We write the answers and check with you when something isn’t on your site. When a price or policy changes, we update the agent too.

  • You get a short report

    Top questions, gaps we fixed and leads it captured, in one short email at the start of each month.

Fern & Fold help

Example shop

Before the review

Do you gift wrap orders?
I don't have that information yet. I'll pass your question to the team.
Handed to a person

How a month of care works

You don't have to do anything. Tell us when something changes, or reply to the report if you want an answer worded differently.

  1. Do you ship to Canada?
    Do you gift wrap orders?
    How long do refunds take?
    Do you sell to hotels?
    1

    We read the month’s chats

    We go through the conversations and mark every question your agent couldn’t answer or passed to a person.

  2. Gift wrap answer

    Waiting

    Hotel and B&B orders

    Waiting

    Linen set price

    Waiting
    2

    We fix the gaps

    We add the missing answers and update anything that changed on your side, like prices, opening hours or return rules.

  3. Helpdock

    Your October report

    • Top question: shipping times
    • 4 gaps fixed, 1 price updated
    • 9 leads captured
    3

    You get the report

    A short email with what people asked most, what we fixed and the leads your agent collected.

One month's report, start to finish

This is an example for Fern & Fold, the made-up linen shop from our demo. Your report has the same parts with your own numbers.

Fern & Fold, October report

Sent November 1

Example report, made-up shop

0

Conversations

0%

Answered without a person

0

Gaps fixed

0

Leads captured

Top questions

  • How long does shipping take?64
  • Can I return washed bedding?41
  • Which sheets stay cool?33
  • Where is my order?28
  • Do you gift wrap?12

Gaps fixed

  • Gift wrap price and how to add itAnswer added
  • Changing the address after orderingAnswer added
  • Tumble drying the linen setAnswer added
  • Orders for hotels and B&BsAnswer added
  • Linen set price, now $162Updated

Leads captured

  • Guesthouse owner

    Sheets for 12 rooms, email saved

  • Wedding planner

    Gift sets for 30 guests, email saved

  • Café owner

    Linen napkins, monthly, email saved

Plus 6 more, all sent to your inbox.

Questions about monthly care

Something else? Email hello@helpdock.com and a person will answer.

No. It is part of the $299 monthly plan, along with running the chat agent on your site and handing hard cases to you. The only other cost is the $900 setup at the start.

Let tonight's questions get answered tonight

Ask the demo bot a few things, then tell us about your website. Setup is $900, then $299 a month.

Woman wearing glasses smiles at her smartphone

11:52 pm

Your order left this morning. The tracking link is in your shipping email, and it should arrive Thursday.

From: Orders and delivery FAQ
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