Returns policyShipping FAQSize guide
Trained on your own pages
We load your website, FAQs, return and shipping policies and price lists. The bot answers from those and nothing else.
See how it worksFor stores and service businessesHow it works
Turn website visitors into customers, day and night.
An AI chat agent on your website answers questions in seconds, captures leads and hands the tricky ones to you.
Setup $900, then $299 a month. We build it, install it and keep it up to date.
Fern & Fold help
Online now, answers in seconds
Can I return a duvet cover I already washed?
Ask about orders, returns, sizes...
Built for businesses that answer the same questions every single day
- Online clothing shops
- Skincare brands
- Coffee roasters
- Furniture stores
- Gift shops
- Dental clinics
- Hair salons
- Repair shops
- Moving companies
- Wedding photographers
- Pet care
- Accounting offices
Customers ask at midnight. You see it at nine.
Where is my order? Can I return this? Is Saturday free? The answers are already on your site, but people would rather ask than dig. By morning, some of them have bought somewhere else.
- The same handful of questions, asked again and again
- Most of them land after hours and on weekends
- Every hour spent replying is an hour off the real work
Inbox
0 unanswered- Can I swap this for a size up?12:31 am
- Do you have any Saturday slots?12:06 am
- Where is my order #4471?11:48 pm
What you get with a Helpdock bot
A chat window on your site that knows your business, plus a team that builds it and keeps it right.
Answered at 2:14 am on Sunday
Open every hour of the day
Nights, weekends and holidays. Customers get an answer in seconds instead of waiting until you are back at your desk.
See how it works
Handed to you, with the full chat
A person for the hard cases
Damaged orders, refund disputes, anything it is unsure about. The bot hands the chat to you or your team with the whole conversation attached.
See how it works
This month
- New holiday hours added
- Sale returns answer fixed
Looked after every month
We read through the conversations, fix weak answers and add new ones when your products, prices or policies change.
See how it worksThree steps from your website to a working bot
The $900 setup covers all three. You send links and files, we do the rest.
- yourshop.com/faq/returns/shipping/products (38 pages)1
Send us your site and documents
Your website address plus anything customers ask about: FAQs, policies, price lists, care guides.
How long do refunds take?
Do you price match?
I want to dispute a charge
2We build it and test it
We write and check answers against real questions your customers ask, and set which ones go to a person.
- 3
Live on your site with one line of code
We add the chat window to your site for you, matched to your colors. From then on it answers around the clock.
Try a live demo bot
This one is trained on the pages of Fern & Fold, a made-up linen shop we use for demos. Yours would be trained on your own site and documents.
- Every answer names the page it came from.
- It will not invent discounts, dates or promises.
- When a case needs judgment, a person takes over.
Fern & Fold help
Demo bot, sample linen shop
Hi, I'm the Fern & Fold helper. Ask me about orders, returns, sizes or shipping.
Do you ship to Canada?
We do. Orders to Canada arrive in 5 to 8 business days, and shipping is free on orders over $120.
From: Shipping FAQTap a question to ask it
One setup fee, then one monthly price
No per-message charges to track. You know what it costs before we start.
Setup, paid once
$0one time
We build, test and install your bot.
- We read your website, FAQs and policies
- Answers written and tested on real questions
- Tone matched to how you talk to customers
- Rules for which chats go to a person
- Chat window installed on your site
Then every month
$0/ month
We run it and keep it right.
- Your bot answering 24/7
- Hard cases handed to you with the full chat
- A monthly read-through of conversations
- Answers updated when products or policies change
Ask the demo bot a few questions first. Then tell us about your website.
Questions owners ask us
Something we missed? Email hello@helpdock.com and a person will answer.
Your website, your FAQ page and your policies for shipping, returns and refunds. You can also send us price lists, menus, care guides or anything else customers ask about. It answers from that material only.
Let tonight's questions get answered tonight
Ask the demo bot a few things, then tell us about your website. Setup is $900, then $299 a month.
11:52 pm
Your order left this morning. The tracking link is in your shipping email, and it should arrive Thursday.
From: Orders and delivery FAQ